Warranty

We are proud to manufacture & distribute the highest-quality products for knitting, crocheting, spinning and weaving. We stand behind every item we offer, and warranty our products against defects and breakage from normal use. Please read further for details about your specific product, and use the form below to submit a claim.

If you are a retailer submitting a warranty claim, please use this page.

Knitting Needles & Crochet Hooks

All Kollage Square Knitting Needles & Hooks and Sonix Knitting Needles come with a lifetime warranty against manufacturing defects and breakage due to normal use.

The quickest & easiest way to receive a replacement needle is to visit one of our retailers (regardless of whether it is the retailer where you originally purchased your needle) and they can issue you a new needle, if they have one in stock.

To receive a replacement needle directly from us, please fill out the form below. Please retain your damaged/defective needle, as you will be asked for photos of the issue and may be asked to return the needle. For replacements issued from us (via postal service), you will be responsible for the shipping cost of your new needle. Once you complete the form, you will be contacted shortly, via email, with follow-up instructions.

Louet Spinning, Weaving and Carding Equipment

We offer a lifetime warranty on all Louet spinning, weaving and carding equipment against manufacturing defects and breakage that occurs with normal use of the product.

If you are experiencing a problem or have questions about how to operate your equipment, please first check our support center, which is full of great information and provides answers to frequently-asked questions. If you have a question that is not answered in the support center, please contact us.

If you have a damaged part and would like to file a warranty claim, please use the form below. Once you complete the form, you will be contacted shortly, via email, with follow-up instructions.

Submit a Warranty Claim




Address:

City:

State/Province:

Zip/Postal code:

Needle Type:

 

Cable Length:

 

Cable Type:

 

Crochet Hook:

 

Size:

Describe the problem:

Where did you Purchase:

Date of Purchase: