Warranty

We offer a lifetime warranty on all Louët spinning, weaving and carding equipment against manufacturing defects.

If you are experiencing a problem or have questions about how to operate your equipment, please first check our support center, which is full of great information and provides answers to frequently-asked questions. If you have a question that is not answered in the support center, please contact us.

We offer a 3-year manufacturer’s warranty. Our products should be delivered in good condition and must function properly under normal use. If you receive a product for which this is not the case, let us know. We will find a suitable solution as soon as possible, by replacement, repair or reimbursement, depending on the item, the problem and your wishes.

We strive to support our products for life. This means that almost all spare parts of products that we no longer make are still available. We do repairs of products after the warranty has expired at cost price.

If you have a damaged part and would like to file a warranty claim, please use the form below. Once you complete the form, you will be contacted shortly, via email, with follow-up instructions.

Submit a Warranty Claim