All Kollage Square Knitting Needles & Hooks and Sonix Knitting Needles come with a lifetime warranty against manufacturing defects and breakage due to normal use.
We encourage our customers to visit their local yarn shop to receive a replacement needle, in an effort to support the relationship between customers and brick-and-mortar shops. However, if you are unable to fulfill the replacement, you can refer customers to our online warranty submission form and we will happily take care of it!
Please email us at firstname.lastname@example.org with the following information: size of needle, type of cable (soft vs. firm, if applicable), description of problem & quantity. We may follow up with you to request a photograph of the problem.
Once you have submitted the warranty form, you will automatically receive a credit for the defective needle on your account. If you would like to receive an immediate shipment to replace the needles issued, please include this information in your email.
Please retain your damaged/defective needle(s) until the credit is complete.